Return & Refunds
Return and Refund Policy
We at Garden Warehouse Online want you to be 100% happy with your purchase. Should you be unhappy with your purchase, we operate a 30 day refund policy. You can return any item in its original condition within 30 days of receipt of goods, for a replacement or refund, no questions asked. Transit damages and missing items must be notified within 48 hours of receipt of goods.
Please note that if you are returning an item which is not faulty or damaged, only not suitable, then you are liable for the delivery charge to return the item to us. We can arrange a collection (please call customer services on 0808 1699 406, or contact us via LiveChat to establish the cost for return of your order) or you can send the order back via the post office.
All items must be returned to us before a refund or replacement is issued.
Refunds will be issued within 7 days of us receiving the goods back from you.
This does not affect your statutory rights as a consumer.